Gyre & Gimble Shipping policy
DELIVERY & RETURNS
When purchasing from the Gyre & Gimble online shop or in our Royal Arcade store, you agree to the following terms and conditions:
- You must be over the legal drinking age to purchase our products.
- You will receive an order confirmation email and order number when your order has been placed through our online shop.
- Orders placed through our online shop will be processed within 3-5 working days.
- Delivery is through Royal Mail or DHL. This service is 3 working days from point of postage.
- Please note that we currently only deliver to addresses within the U.K and The Channel Islands – unless stated we do not operate a free shipping cost policy.
- Our customers’ satisfaction is of the utmost importance to us, and we take exceptional care in the manufacturing, packaging and delivery of our products.
- Delivery of our products will be made to the address provided by you at the time of placing your order.
- Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
- Please note that you may be asked to show proof of age upon delivery of your order.
- If your purchase(s) from our online store is (are) damaged or faulty upon receipt, you can either request a full refund or exchange for (a) replacement product(s) of the same value.
- If you are unhappy with your purchase for any reason, you can request a full refund or exchange, within 14 days of receiving your order. Please state whether you would like a full refund (minus returns postage) or exchange (exhanges will incurr a postal charge) and quote your order confirmation number, the product name, a photo of the damage (if any), your full name, email address, phone number and delivery address to [email protected]
- Only unopened products that are in the original packaging will be eligible for refund or exchange.
- Approved refunds will be credited to the payment card/PayPal account used during the original transaction within 30 days and will exclude shipping costs.
- We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit.
- If you fail to meet these terms and conditions, the product(s) will be returned to you and you will not receive a refund nor be eligible for an exchange.
- All products are stress tested in house. Products are sensitive to elements of extreme heat where glass and corks may fail. Products should be stored at room temperature and out of direct sunlight. All coloured products use natural ingredients and may fade or change overtime.